Frequently asked questions

• Filipino Citizen;
• 20 - 70 years old;
• Employed or with regular source of income.

• Pay via E-Wallet
• Pay via Payment Centers
• Pay via Bank Transfer

• Full loan repayment
  You can pay the entire loan on or before the Next Payment date without any additional costs. You can check the total amount to be paid and payment terms for the loan by logging into your Finbro account.
• Minimum payment
  In case you cannot pay your full repayment yet, Finbro offers an option to make Minimum payment which will prolong your Next Payment date for 7, 14 or 30 days. Details can be found by logging into your Finbro account

• For payments via e-wallets and payment centers, payments should reflect on your account in real-time. In case payment is not yet reflected on your account, you may reach out to Finbro Collections Team through 09624968911 or 09176223795 and send a copy of your proof of payment through email at collections@finbro.ph.
• For payments via bank transfer, validation and posting (not posted in real-time) takes up to three (3) working days for starting from the day your proof of payment was sent.
  
  
  • Clients need to send a screenshot of the proof of payment through email for the payment to be validated and posted on your account.
  • Proof of payment should show the complete details (amount due, payment date & time and reference number).

• For payments via e-wallets and payment centers, you use the correct biller’s name.
  
  
  • Gcash & Maya – PayExpress
  • ShopeePay and7-Eleven CliQQ – PayExpress Loans
  • MLhuillier, Cebuana Lhuillier, Palawan Express, Bayad Center – PayExpress/Paynamics
  • SM Bills - PayExpress
• For payments via bank transfer, you just need to provide Finbro’s bank account details.
  
  
  • Bank: Union Bank of the Philippines
    Account name: SOFI Lending Inc.
    Account number: 003170001484
    Payment remarks: SCPXXXXXXXXXX
    
  • Clients need to send a screenshot of the proof of payment through email to collections@finbro.ph for the payment to be validated and posted on your account.
  • Proof of payment should show the complete details (amount due, payment date & time and reference number).
  • Please indicate your Reference Number (starting with SCP) in the Payment Remarks field to recognize your payment timely and to avoid any delays. You can get your reference number from your Billing Statement in your Finbro.ph account

• If you encounter an error that says “Reference number already exists” on your first attempt, try another attempt after eight (8) hours using the same reference number.
• If this does not work, you can settle your loan through payment via Bank Transfer.

If you wish to suspend your account, please send an email to info@finbro.ph with the following details:

• Full name: As in your passport
• Phone number: Associated with the account
• Reason for suspension: A clear statement specifying the reason for the request

What Happens If I Suspend My Account?

Your account will be suspended. If you need a new account, you can create one as a new client without any historical data from your previous account.

How Will I Know If My Request Has Been Processed?

Once your account is successfully suspended, you will receive an email confirmation.

What is Passkey and how does it work?

• Passkey is a new, safer way to log in without using traditional passwords. Instead of typing in a password, you confirm your identity with something you already use – like your fingerprint, face recognition, or device PIN.

• When you use Passkey, your login details stay securely stored on your device and can’t be shared or stolen like a password. This means fewer risks of phishing or data leaks, and a much smoother login experience.

Simply put: Passkey = faster logins + stronger protection.