Frequently asked questions

Finbro is an online lending platform, which helps you to get a loan quickly to cover unexpected expenses. More information is available here

To apply for a Finbro loan you must be:

• Filipino Citizen;
• 20 - 70 years old;
• Employed or with regular source of income.

To obtain a loan from Finbro you need at least one valid ID (we accept SSS, UMID, drivers license, passport, national ID, postal ID), and an active mobile phone number.

You will be informed about the rates and fees during the loan application process before confirming the loan agreement.

After you submit your loan application, we will notify you immediately on application status or we will contact you in case of additional questions.

Application processing time can be from 10 minutes to 1 working day during our working hours.

You will receive an SMS notification from Finbro that your loan application was approved. You can view the status of loan application in your Finbro account.

Please contact Finbro Customer Care, you can find more info here.

You can claim your loan via the Disbursement Method you have chosen and entered during your loan application.
* During your loan application, you can choose between E-Wallet (e.g., Gcash & Maya) and Bank Accounts as your Disbursement Method.

Loan disbursements are real-time and should be sent to your account once your loan application is approved. In case you haven’t received your loan disbursement, you can contact Finbro Customer Care here.

Yes, if you have an available loan limit, you can get an additional amount on top of the existing loan by submitting an application through your Finbro account.

You can repay the loan easy and conveniently through via E-Wallet, Payment Centers and online Bank Transfer.

For more details regarding your payment instructions, go to the links below:

• Pay via E-Wallet
• Pay via Payment Centers
• Pay via Bank Transfer

All the details of the loan terms you can find in your Finbro account.

• Full loan repayment
  You can pay the entire loan on or before the Next Payment date without any additional costs. You can check the total amount to be paid and payment terms for the loan by logging into your Finbro account.
• Minimum payment
  In case you cannot pay your full repayment yet, Finbro offers an option to make Minimum payment which will prolong your Next Payment date for 7, 14 or 30 days. Details can be found by logging into your Finbro account

No worries, Finbro offers an option to make Minimum payment which will prolong your Next Payment date for 7, 14 or 30 days.

Details can be found by logging into your Finbro account.

• For payments via e-wallets and payment centers, payments should reflect on your account in real-time. In case payment is not yet reflected on your account, you may reach out to Finbro Collections Team through 09624968911 or 09176223795 and send a copy of your proof of payment through email at collections@finbro.ph.
• For payments via bank transfer, validation and posting (not posted in real-time) takes up to three (3) working days for starting from the day your proof of payment was sent.
  
  
  • Clients need to send a screenshot of the proof of payment through email for the payment to be validated and posted on your account.
  • Proof of payment should show the complete details (amount due, payment date & time and reference number).

• For payments via e-wallets and payment centers, you use the correct biller’s name.
  
  
  • Gcash & Maya – PayExpress
  • ShopeePay and7-Eleven CliQQ – PayExpress Loans
  • MLhuillier, Cebuana Lhuillier, Palawan Express, Bayad Center – PayExpress/Paynamics
  • SM Bills - PayExpress
• For payments via bank transfer, you just need to provide Finbro’s bank account details.
  
  
  • Bank: Union Bank of the Philippines
    Account name: SOFI Lending Inc.
    Account number: 003170001484
    Payment remarks: SCPXXXXXXXXXX
    
  • Clients need to send a screenshot of the proof of payment through email to collections@finbro.ph for the payment to be validated and posted on your account.
  • Proof of payment should show the complete details (amount due, payment date & time and reference number).
  • Please indicate your Reference Number (starting with SCP) in the Payment Remarks field to recognize your payment timely and to avoid any delays. You can get your reference number from your Billing Statement in your Finbro.ph account

Yes! Repaying your loan before your due date can help you maintain your good credit standing with Finbro.

• If you encounter an error that says “Reference number already exists” on your first attempt, try another attempt after eight (8) hours using the same reference number.
• If this does not work, you can settle your loan through payment via Bank Transfer.

If you encounter this problem, kindly reach out to the payment merchant that you used for your payment. You can create a ticket to ask them for assistance.

In order to recover your password, go to finbro.ph and press the Login button in the upper right corner of the page.

You will be taken to the login page and click on Forgot password.

You will be asked to enter the mobile phone number and we will send you a verification code to your phone number to proceed.

You will be asked to set up and confirm a new login password for your Finbro account to complete.

If you have changed your mobile number or your email address, it is necessary to complete several simple steps to update this information in your Finbro account Profile Settings.